Product and generation issues
Report unavailable pages, failed poster generation, download problems, result-page issues, or interface errors that can be reproduced.
Contact PosterMaster
Use the official email below for product issues, account or checkout questions, page corrections, or partnership discussions. Support communication is available in English and Chinese.
Official support email
Email is the current public contact channel. You can send a message at any time; handling time varies with the issue type, required investigation, and actual working schedule.
robin@wesdon.techEnglish and Chinese email supported
What can you contact us about?
Accounts, credits, and checkout
Ask about sign-in state, credit display, plan selection, or checkout flow. Include the relevant page and time, but never send full payment-card details.
Page and content corrections
If pricing guidance, product facts, links, translations, or tutorials appear inaccurate, include the exact page URL and location of the issue.
Partnership and business inquiries
For content partnerships, product integrations, or other business discussions, describe the organization, objective, expected scope, and contact person.
What to include in a useful issue report
- The affected page URL, approximate time of the issue, and interface language.
- Browser, device type, and the steps that reliably reproduce the problem.
- Expected and actual results. Redact account, order, or personal information from screenshots.
- For generation issues, include the selected style, ratio, and resolution, but avoid unnecessary private source material.
Do not send sensitive information by ordinary email
Never send passwords, verification codes, API keys, access tokens, full payment-card numbers, or other login credentials. Unless it is necessary and explicitly confirmed for troubleshooting, do not send unpublished customer data, private photos, or unauthorized brand assets.